Privacy Policy

Introduction

Solve Games Guide is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our McKinsey Solve Game practice platform.

We comply with UK GDPR, EU GDPR, and the California Consumer Privacy Act (CCPA).

Information We Collect

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our platform
• Process payments, send service communications, and respond to support requests
• Track progress, provide analytics, and analyze usage patterns
• Ensure security, prevent fraud, and comply with legal obligations

Third-Party Services

We work with trusted service providers: cloud infrastructure (authentication, hosting), payment processor (Stripe), customer support tools, error tracking (Sentry), and social login providers. All providers are contractually obligated to protect your data.

Error Tracking: We use Sentry to monitor and fix technical errors. Sentry collects only technical error data (error messages, stack traces, browser/device type) and does not collect personally identifiable information such as IP addresses or user identifiers. This helps us improve platform stability and user experience.

We do not sell your personal data. Data is shared only with service providers necessary for operating our platform.

Cookies & Tracking

• Essential: Authentication cookies for secure login
• Functional: Chat support widget cookies
• Local Storage: User preferences and simulator session state

We do not use advertising cookies or third-party tracking for marketing purposes.

Data Retention

• Account data: Retained while active and for a reasonable period after deletion
• Email addresses: Retained for 3 years after account deletion for fraud prevention, account recovery, and legal compliance (GDPR Article 6(1)(f) - Legitimate Interest)
• Usage data: Retained indefinitely for service improvement (anonymized after account deletion)
• Payment records: Retained for 7 years (UK tax compliance)
• Support communications: Retained for up to 2 years

Your Rights (GDPR & CCPA)

You have the right to access, rectify, erase, port your data, object to processing, and withdraw consent. To exercise these rights, contact us at support@solvegamesguide.com . We will respond within 30 days as required by law.

Data Security

We implement industry-standard security measures: encrypted HTTPS/TLS communication, securely hashed passwords, strict access controls, and regular security assessments. Data is stored on secure cloud infrastructure.

While we strive to protect your data, no method of transmission or storage is 100% secure.

International Transfers & Children's Privacy

Your data may be stored globally. UK/EU transfers are protected by GDPR compliance frameworks, Standard Contractual Clauses, and UK International Data Transfer Agreements.

Our service is not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

Changes & Contact

We may update this Privacy Policy. Material changes will be notified via email and by updating the "Last updated" date. Continued use constitutes acceptance of changes.